Question 6/8 in Zen Cart Configuration FAQs

Previous FAQ
Back to FAQ Listing
Next FAQ

FAQs

Question:

If a customer needs to cancel an order, can I just select “return” in the status bar and the card/order will be refunded and canceled?

Answer:

You have to open the order in your admin, then you will see under their address and payment method where you can do a full refund or a partial refund.  You also can void an order if you are using a preferred merchant service like Authorize.Net, and the batch has not yet settled.

Once you do that, the order will automatically update to cancelled IF you have it set up that way in your payment module.
 

Back

Shopping Cart

Your cart is empty.

Customer Reviews

Awesome Job, Very Fast Work

I was in need of a major update on my site, so I had found someone to do it but instead they messed it up and made the site worse. So I found Judy...
Read More ->


Zen Cart Help?

No other place Like this one! Courtesy, knowledge, fair prices that’s Judy, she is a godsend! Thanks Judy
Read More ->


Extraordinary

Judy your advice and guidance have far surpassed what we could have imagined. You brought our site from a desperate state to a professional...
Read More ->


I'm glad I Googled!

I found Judy on Google and am so glad I did. Judy added some mods to my shopping cart and worked diligently to make sure everything worked correctly....
Read More ->


Judy ROCKS!

What a breath of fresh air! Judy was ready and able to be creative, flexible and VERY helpful.We could not have done it without her.
Read More ->


Who's Online

There currently are 11 guests online.
Copyright © 2004 - 2020 ZenCart Ecommerce Website Design
Zen Cart Templates Zen Cart Guru
Powered by Zen Cart